Account Manager I- REMOTE at Prime Therapeutics in Boise, Idaho, United States Job Description Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. Job Posting Title Account Manager I- REMOTE Job Description Summary Overall management of assigned book of business for the company's products and services in order to achieve profitable retention of accounts. Job Description + Supports in the development and maintenance of a strategic business plan that fully reflects the customer's business objectives and how the company solutions align to those objectives and specifically guides our operational, financial, network, clinical and relationship initiatives. + Understands the customer's structure and demonstrates the ability to apply this knowledge in business and retention planning for the client. + Ensures Service Level Agreement performance. + Owns overall internal account satisfaction within the company as well as satisfaction with all specific areas particularly account management. + Develops strong relationships which penetrate the customer at various levels involving other internal company staff to maintain multiple connections and strengthen the overall relationship. + Develops strong internal relationships and contacts within the company that are supportive of the achievement of customer service requirements including attainment of performance guarantees and minimization of performance penalty expense. + Ensures all Customer and Account-Facing services are provided in a consistent and timely fashion. + Supports the Internal Customer Operating Model. + Resolves or appropriately escalates customer service issues in conjunction with operations (claims, service, and systems). + Provides mentoring to Account Support Specialists in effective problem solving and servicing of the account. + Executes the customer governance process. + Builds relationships and alliances with matrix partners. + Coordinates with the compliance department on knowing and understanding regulations and the implication to customer impact. + Maintains a client audit schedule to ensure a proactive approach in supporting critical client compliance. + Coordinates all customer audit preparation and execution. + Proactively communicates to internal and external contacts. + Demonstrates contract understanding and detailed knowledge of business requirements. + Assists in the coordination with legal to ensure contract compliance. + To view full details and how to apply, please login or create a Job Seeker account Idaho State Job Bank
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