Job Description

We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you! Responsibilities:

• Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed
• Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention
• Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met
• Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability
• Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations

Qualifications:

• You must have 3 or more years of experience working in the hospitality field
• A proven record of experience managing a team, preferably in a hospitality role, is required
• Showcase exceptional organizational, communication, and problem-solving skills
• Must have a strong focus on putting the guest first with exceptional customer service experience
• This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree

About Company: Big Dave’s Cheesesteaks is one of the fastest-growing businesses in Atlanta, Georgia, and now the Charlotte, NC area. Derrick Hayes, a West Philadelphia native, serves as Founder and CEO of the company and continues to successfully intertwine authentic traditional Philadelphia cuisine and family-like atmosphere into the fabric of the restaurant. Patrons rave about popular menu items like beef, chicken, and salmon cheesesteak egg rolls and also praise Big Dave’s modern take on the Philadelphia classic with entrees like the “Dave’s Way” Cheesesteak. It comes as no surprise that Big Dave’s Cheesesteaks has ranked in the top 10 in the Best Sandwich category at the 2018 World Food Championships, and frequently sports lines wrapped around the downtown venue filled with customers yearning for a taste of Philly.

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