Call Center Customer Service Representative Job at Mark Rink, Greensboro, NC

RjFsdEowWTJHODVJYzRhZVhwRXp6V3ZJ
  • Mark Rink
  • Greensboro, NC

Job Description

Job Description

Job Description

Description


Position Title
: Call Center Customer Service Assistant
Department : Customer Support
Reports To : Call Center Supervisor
Employment Type : Full-time


We are seeking a dedicated and empathetic Call Center Customer Service Assistant to join our team. The ideal candidate will be responsible for delivering exceptional customer service through inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset.

Key Responsibilities

Customer Interaction :

  • Handle incoming calls from customers to address inquiries, provide product/service information, and resolve complaints.
  • Make outbound calls to follow up on customer inquiries or provide additional support as needed.


Problem Resolution
:

  • Identify and resolve customer issues promptly and efficiently, escalating complex cases to supervisors when necessary.
  • Provide accurate and timely solutions while maintaining a positive customer experience.


Documentation
:

  • Record and update customer interactions, feedback, and resolutions in the company’s CRM system.
  • Maintain accurate records to ensure seamless follow-up and continuity of service.


Team Collaboration
:

  • Work collaboratively with team members to meet and exceed performance targets.
  • Share feedback and ideas to improve customer service processes.
Skills, Knowledge and Expertise
  • High school diploma or equivalent required; additional education is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficient in using computers, CRM software, and call center technology.
  • Ability to work in a fast-paced environment and handle multiple tasks.
Benefits
  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and advancement

Job Tags

Holiday work, Full time,

Similar Jobs

Focused Staffing Group

High School Physics Teacher Job at Focused Staffing Group

 ...function in an entrepreneurial, fast-paced environment with a professional approach to challenges Possess/maintain a current Wisconsin Teacher License, Charter License, or One-Year with Stipulations License in all subject areas taught. ESSENTIAL DUTIES &... 

Border Equipment

Parts Manager Job at Border Equipment

 ...Job Description Job Description Border Equipment company is looking for a parts specialist to take over the parts department at our Savannah Georgia location. The preferred candidates will have at least 3 years parts counter experience or equivalent and a great can... 

The Dog Stop Knoxville, Tennessee

Canine Handler Job at The Dog Stop Knoxville, Tennessee

 ...Job Description Job Description You must be available to work Weekends and Holidays! The Dog Stop Knoxville is looking for enthusiastic Canine Handlers to join their team. Knowledge of the dog care industry is a plus but not required provided the candidate is capable... 

Mosaic

Service Coordinator Job at Mosaic

 ...drawing people together while remaining calm and focused, even in emotionally charged situations What youll do in this role: Manage relationships with Managed Care Plans, Case Managers, community partners, and referring entities for home and community based... 

Pace Staffing Network

Tax/Accounting Assistant Job at Pace Staffing Network

 .../early May Job Type: Part-time Requirements: Basic accounting experience is required Professional tax preparation experience...  ...Puget Sound clients for over 45 years. We place a variety of temporary, contract and direct hire positions as well as interim-to-hire...