Job Description

Job Description

Job Description

Call Center Manager Wanted! Salary + Commission and Overrides $60,000-$90,000

EZ Baths of Louisiana is a 10+ year old multi million dollar Home Improvement company that is seeking a Call Center Manager. We are one of the largest Home Improvement companies in the area with one of the most recognized names in our field. Your team will have a warm list to call from. We are looking for someone to manage 5-12 callers that are able to set leads for our sales staff. We have over 5,000 warm leads to be called on ! This candidate would also be responsible for overseeing our Internet marketing department as it relates to lead generation with cost and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and manages marketing operating budgets for Telemarketing Dept.
  
   
• Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets.
  
   
• Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions. . .
  
   
• Guides preparation of marketing activity reports and presents to executive management.
  
   
• Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.
  
   
• Directs Promotion forecasting activities and sets performance goals accordingly.
  
   
• Directs staffing, training, and performance evaluations to develop and control call center and marketing programs.
  
   
• Directs market channel development activity and coordinates lead distribution for sales territories with various goals and quotas. 
  
   
• Coordinates liaison between sales department, marketing and the call center. 
  
   
• Analyzes and controls expenditures of division to conform to budgetary requirements. .
  
   
• Prepares periodic report showing sales volume, potential sales, and areas of proposed client base expansion.
  
   
• Reviews and analyzes sales performances against programs, quotas and plans to determine effectiveness.
  
   
• Directs product research and development.
  
   
• Other duties may be assigned.

Skills/Qualifications:

Financial Planning and Strategy, Marketing Concepts, Positioning, People Management, Territory Management, Sales Planning, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services

You will receive:

• Base salary + Bonuses and Overrides
  
   
• Room for growth
  
   
• Great work environment
  
   
• Warm calling material
  
   
• Inbound and outbound

Please send a resume or call Andy to set up a personal interview (703)980-4118. 

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