Job Description
Are you passionate about making a difference in people's lives? We're seeking dedicated and compassionate individuals to join our team as Patient Care Representatives. In this role, you'll guide potential patients through their journey, from initial contact to scheduling consultations, all while working remotely. This is your chance to contribute meaningfully in the field of dental implants and help patients enhance their confidence and well-being.
Why You'll Love This Role
Work From Home: Enjoy the flexibility and comfort of remote work while being part of a supportive team.
Growth Opportunities: Develop your career within a forward-thinking organization that values your professional growth.
Impactful Work: Help patients navigate their dental health journey, making a real difference in their lives.
Competitive Pay: Earn $21 per hour plus bonuses, with on-target earnings exceeding $70,000 annually.
What You'll Do
Support Potential Patients: Use thoughtful and effective questions to assess whether our dental implant solutions align with their needs and expectations.
Provide Empathetic Assistance: Clearly and compassionately communicate with potential patients, easing concerns and setting realistic expectations for their journey.
Manage Leads: Independently handle warm leads from web inquiries and inbound calls, following up promptly and maintaining strong relationships.
Meet Performance Goals: Work towards Key Performance Indicators (KPIs) related to lead conversions and activities, without the pressure of cold calling.
Utilize Technology: Track activities and maintain organized notes in CRM systems like Zoho CRM and Open Dental to streamline patient care processes.
Collaborate as a Team: Partner with sales and marketing teams to ensure patients receive exceptional service tailored to their needs.
What We're Looking For
Experience: Previous experience in customer service or sales (healthcare or dental preferred).
Excellent Communication Skills: Strong verbal and written skills, with a focus on empathy and clear messaging.
Organized and Adaptable: Ability to manage multiple priorities effectively in a remote environment.
Tech-Savvy: Comfortable with CRM systems and standard office software (experience with Zoho CRM and Open Dental is a plus).
Team-Oriented: Proven ability to collaborate with cross-functional teams to achieve shared goals.
Perks and Benefits
Provided equipment for remote work
Comprehensive medical, dental, and vision insurance
Life insurance and disability coverage
Paid holidays, vacation, and sick time
Flexible schedules to fit your needs
Merit-based bonuses for outstanding performance
Additional voluntary benefits like long-term disability, critical care, and accident insurance
Equal Opportunity Commitment
We are committed to fostering a workplace that values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status under applicable laws.
Join our team and help patients take the first step toward a brighter, healthier future!
Employment Type: Full-Time
Salary: $ 30.00 45.00 Per Hour
Job Tags
Hourly pay, Holiday work, Full time, Work from home, Flexible hours,