Job Description
We are looking for dedicated and compassionate individuals to join our remote Patient Care Representative team. In this role, you will play a key part in guiding potential patients through their journey, from initial contact to consultation setup. This is an excellent opportunity to work remotely while making a positive impact in the field of dental implants.
Why Join Us?
Remote Work: Enjoy the flexibility of working from home while contributing to a supportive team environment.
Career Growth: Benefit from professional development opportunities in a leading company focused on dental health advancements.
Make an Impact: Help patients navigate their journey towards improved dental health and self-confidence.
Competitive Compensation: Starting at $30 per hour with opportunities for performance-based bonuses.
Key Responsibilities:
Qualify Potential Patients: Use effective questioning techniques to understand patients' needs and determine if our dental implant solutions align with their expectations.
Provide Compassionate Support: Engage empathetically with potential patients, addressing their concerns about dental implants and guiding them through the treatment journey.
Manage Leads: Independently handle incoming leads and inquiries, ensuring consistent follow-up and nurturing relationships.
Achieve KPIs: Meet performance goals related to lead conversion and activity, primarily working with warm leads—no cold calling.
CRM Management: Utilize CRM tools (e.g., Zoho CRM, Open Dental) to track activities, keep detailed notes, and improve workflow.
Collaborate Effectively: Work closely with the sales and marketing teams to ensure alignment and meet patient needs.
Qualifications:
Experience: Previous experience in customer service or sales, particularly in healthcare or dental fields, is preferred.
Communication Skills: Excellent verbal and written communication, with an emphasis on empathy and clarity.
Organizational Skills: Ability to handle multiple tasks and prioritize effectively in a remote setting.
Technical Skills: Comfortable using CRM systems (experience with Zoho CRM and Open Dental is a plus) and proficiency with standard office software.
Team Player: Strong ability to collaborate with cross-functional teams to achieve shared goals.
Job Type:
Full-time, Part-time, Contract, Temp, Per-diem
Benefits:
Equipment provided
Medical, Dental, Life, AD&D Insurance
Short Term Disability
Voluntary Benefits (Vision, Long Term Disability, Cancer, Accident, Critical Care, Hospital Indemnity)
Paid Holidays, Vacation Time, Sick Time
Flexible Schedules
Merit Bonuses
Equal Employment Opportunity Employer:
We are committed to creating a diverse and inclusive environment. We provide equal employment opportunities to all applicants, regardless of race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, disability, marital status, genetic information, or any other legally protected status.
This version aims to sound welcoming and profession
Employment Type: Full-Time
Salary: $ 30.00 45.00 Per Year
Job Tags
Hourly pay, Holiday work, Full time, Contract work, Temporary work, Part time, Work from home, Flexible hours,