Job Description

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation:

$16 per hour

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Mitigate customer complaints as needed
• Communicate with housekeeping to make sure guest rooms are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• High school diploma, GED, or equivalent

Begin.

Belong.

Become.

Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. You deserve to dream without limits.

Be a part of something bigger than yourself, join a team where everyone has a voice. Belong to a community where you are included.

Be inspired by what’s possible and discover your own future. Be challenged, grow and achieve your ambition. At the Residence Inn, be yourself. Begin your purpose, belong to a global community, and become the best version of you.

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