Job Description

• Hold regular briefings and meetings with all head of departments
• Ensure full compliance with operating controls, policies, procedures and service standards
• Lead all key property issues including capital projects, customer service and refurbishment
• Handling complaints, and oversee the service recovery procedures
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget
• Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded
• Ensure all decisions are made in the best interest
• Deliver budget goals and set other short and long term strategic goals
• Developing improvement actions, carry out costs savings
• Closely monitor the reports on a daily basis and take decisions accordingly
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services
• Coordination with the head of departments for the execution of all activities and functions
• Overseeing and managing all departments and working closely with department heads on a daily basis
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints
• Lead in all aspects of business planning
• Respond to audits to ensure continual improvement is achieved
• Corporate client handling and take part in new client acquisition along with the sales team whenever required
• Responsible for safeguarding the quality of operations both (internal & external audits)
• Responsible for legalization, occupational health & safety act, fire regulations and other legal requirements

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