Hotel Manager Job at Crew Life at Sea, Miami, FL

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  • Crew Life at Sea
  • Miami, FL

Job Description

Job Description:



  • Hold regular briefings and meetings with all head of departments
  • Ensure full compliance with operating controls, policies, procedures and service standards
  • Lead all key property issues including capital projects, customer service and refurbishment
  • Handling complaints, and oversee the service recovery procedures
  • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget
  • Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded
  • Ensure all decisions are made in the best interest
  • Deliver budget goals and set other short and long term strategic goals
  • Developing improvement actions, carry out costs savings
  • Closely monitor the reports on a daily basis and take decisions accordingly
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate
  • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services
  • Coordination with the head of departments for the execution of all activities and functions
  • Overseeing and managing all departments and working closely with department heads on a daily basis
  • Be accountable for the responsibilities of department heads and take ownership of all guest complaints
  • Lead in all aspects of business planning
  • Respond to audits to ensure continual improvement is achieved
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required
  • Responsible for safeguarding the quality of operations both (internal & external audits)
  • Responsible for legalization, occupational health & safety act, fire regulations and other legal requirements

Working Place:

Miami, FL, United States Crew Life at Sea

Job Tags

Temporary work, Gangs,

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