Logistics & Operations Systems Support Manager job at ZIM Virginia Beach, VA, US

Job Description

Main Purpose of the Role:

Enforce ZIM’s Best Practice, Procedure and business processes in Logistics & Operations Discipline of USA & Caribbean region. Provide system support in company’s operation system in logistics/operation discipline and support-implement the SAP-MM (Procure2pay) business processes, performing system analysis for enhancement, coordinating with business users, vendors, developers, performing QA testing, and handling system projects.

Main Tasks:

Absorb knowledge on all business & System processes of Company’s various Logistics & Operations and support relevant systems and spread knowledge from Head Office global Implementation and business units.
Work with agencies to understand their business requirements and design, configure, implement, train, test the various systems incl. SAP-MM procure2pay solutions that meet those requirements including integration with internal modules
Support Vendors (terminals/depots) with operational EDI’s and Accounts Payable integration in 810 invoices and others
Enforcing ZIM’s Best Practice, procedures and business processes in logistics & operations discipline for all agencies in USA/Caribbean
Work with HQ SAP consultants to ensure that the SAP MM module is integrated with other SAP modules, such as FI (Financial Accounting) and CO (Controlling)
Monitoring & handling support issues through the remedy system including escalation process and following them.
Provide guidance to the team for handling and resolving system issue
Auditing logistics-operational events, requisitions, Purchase Orders in internal systems and SAP-MM and trouble-shoot roots causes to improve accuracy
Co-ordinate any training needs received by an agency of Area
Performing system analysis for enhancement
Monitor and follow up of outstanding system developments and enhancements
Testing of system enhancements & continuous improvement
Assisting on new system implementations, projects, new products, module, functionalities, etc.
Co-ordinate with project manager, developers, QA to help them understand business requirements and the processes, to ensure the enhancements are complied with users and business requirements.

Function:
Information Technologies

Publish in Internal Career Page:
No

REQUIREMENTS

Bachelor’s degree in a related field, preferably in a business or technical field

Business and System Analysis Skills and Process oriented and documentation

5-10 years of experience in container shipping company with decision support and business analysis skills

3-4 years’ Experience in SAP-MM (procure2pay) module

Business acumen: Good understanding of business processes and practices, including procurement, inventory management, and supply chain management

Quick learner, Enabler, result oriented and manage and provide tangible outputs

Capability to break down complex procedures into user-friendly, logical steps for non-technical end-users

Good analytical abilities, Coordination with internal team & vendors and time management

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