If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
Summary of Role:
In the role of Member Service Representative (MSR), this individual will deliver consultative service and assistance to credit union members over the phone. Responsibilities include (but are not limited to) resolving member issues, understanding, and addressing financial needs with empathy, and fostering relationships with members to enhance satisfaction. The MSR will also facilitate targeted referrals to internal business partners, contributing to the development of deeper member relationships. Moreover, the role involves educating members on credit union products, ensuring compliance with policies and regulations, and providing assistance with account maintenance.
Essential Job Functions/Responsibilities:
* Handle member inquires of moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools and taking call types such as online banking, loan inquiries, stop payments, debit card issues, credit card inquiries, ACH transactions.
* Provide accurate information about products, services, and promotions.
* Process financial transactions on member's accounts in an efficient and effective manner.
* Review, qualify, open and close deposit accounts and ATM/debit cards and submit disputes.
* Process credit card payments, transfers, fees, and all related tasks accurately.
* Decision fee-refunds within defined relationship parameters and authority thresholds.
* Act as a member advocate and handle difficult conversations with professionalism and courtesy.
* Resolve member's concerns while ensuring regulatory compliance.
* Stay updated on product knowledge and company policies.
Minimum Job Qualifications:
* Minimum: High School or Equivalent
* Preferred: 2 year / Associates Degree in Business, Finance, or Related from an accredited institution.
* Proven customer service experience or relevant work experience.
* Excellent communication skills, both verbal and written.
* Ability to multitask and work in a fast-paced environment.
* Strong problem-solving skills and attention to detail.
* Proficient in using call center software and computer applications.
* Flexibility to work various shifts, including weekends.
Starting Compensation: $20/hr., plus a competitive benefits package.
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.
Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at [email protected]
State Employees Federal Credit Union...Description Job Summary Under the supervision of the Community Manager, the Assistant Property Manager is responsible for focusing on resident customer... ...a positive, productive working relationship with all on-site team members. Essential Functions This job description...
The Art Department at Skidmore College seeks life models to pose for college-level studio art classes. Models may pose nude or clothed. Clothed models may wear leggings, shorts, leotards, etc. Classes are three-hour periods with several resting/stretching breaks for the...
..., with the ability to quickly assess a situation and generate new insights and usable ideas. Knowledge of natural gas/pipeline industry operations; energy operations and maintenance services. Ability to run Bobcat equipment and attachments for trenching, auguring...
...shift hours) Holidays per department need *REQUIRED CERTIFICATIONS: - CST by the The National Board of Surgical Technology (NBSTSA) ONLY!!! - BLS Required *2 years experience required *Experience in multi specialties, especially Orthopedics, ENT, Gyn & General. *Will care...
...Pediatric Dentistry Residency completion Board Certification or eligibility State of Montana Dental License (Active or Pending relocation and licensure costs covered!) Proficiency in advanced restorative, surgical, and sedation dentistry Benefits: Competitive...