Job Description

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Review Vacancy

Date Posted 12/03/24

Applications Due12/18/24

Vacancy ID174909

* Basics

* Schedule

* Location

* Job Specifics

* Contact

NY HELPYes

AgencyVictim Services, Office of

TitleOffice Assistant 1

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade06

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $35177 to $43521 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address 80 South Swan Street

Alfred E. Smith Building

City Albany

StateNY

Zip Code12210

Minimum Qualifications NON-COMPETITIVE MINIMUM QUALIFICATIONS:

There are no minimum education or experience requirements for this position.

NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

COMPETITIVE MINIMUM QUALIFICATIONS:

Permanent service in this title or one year of permanent competitive or 55-b/c service in a title SG-4 or higher and otherwise eligible for transfer under Civil Service Law.

Duties Description Monitor incoming Victim Service Portal claim applications and enter paper victim compensation claim applications on behalf of victims of crime;

* Assign victim compensation claims to OVS Investigators;

* Answer phone calls to the Agency's primary phone numbers, including the 800 and main OVS telephone lines, and route calls as appropriate;

* Monitor shared email inboxes for Claims Intake and victim compensation Emergency Awards, taking appropriate action for each inquiry;

* Barcode label, scan, and send tasks to manage documents related to victim compensation claims;

* Assist victims, claimants, and providers with the disposition and status of compensation claims and reimbursement;

* Utilize knowledge of Agency policies and procedures to perform assigned job duties;

* Perform other duties as assigned, including coverage for mail duties as needed.

Additional Comments Candidates from diverse backgrounds are encouraged to apply. OVS is an equal opportunity employer and is committed to workplace diversity, equity, and inclusion.

REASONABLE ACCOMMODATION: The NYS Office of Victim Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Diversity, Equity, and Inclusion Unit at [email protected] or (518) 485-1704.

Some positions may require additional credentials or a background check to verify your identity.

Name Schuyler Younkin

Telephone 518-485-6816

Fax (518) 457-4000

Email Address [email protected]

Address

Street 80 South Swan Street, 6th Floor

Alfred E. Smith Building/DCJS - Human Resources Management

City Albany

State NY

Zip Code 12210

Notes on ApplyingPlease send a cover letter and resume to the email address above. Please reference posting # 174909 on your cover letter.

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