Job Description
Provide technical support and assistance to customers via phone, email, or chat, resolving hardware, software, and network issues.
Responsibilities
. Respond to customer inquiries and resolve technical issues
. Troubleshoot and diagnose problems using technical knowledge and tools
. Provide step-by-step instructions to customers for resolving issues
. Document customer interactions and issue resolutions
. Collaborate with internal teams to resolve complex issues
Requirements
. High school diploma or equivalent
. 0-2 years of experience in technical support or related field
. Basic computer skills (MS Office, typing 40 wpm)
. Reliable internet connection and quiet workspace
. Strong technical aptitude and problem-solving skills
Preferred Qualifications
. Associate's or Bachelor's degree in Computer Science, Information Technology, or related field
. Certification in technical support (e.g., CompTIA A+, HDI)
. Experience with help desk software and ticketing systems
. Familiarity with cloud-based technologies and software applications
Technical Skills
. Operating Systems (Windows, macOS, Linux)
. Software applications (MS Office, Google Suite)
. Networking fundamentals (TCP/IP, DNS)
. Help desk software and ticketing systems (e.g., Zendesk, Freshdesk)
. Cloud-based technologies (e.g., AWS, Azure)
Work Environment
. Remote work from home
. Flexible scheduling (part-time or full-time)
. Must meet productivity and quality standards
Benefits
. Competitive hourly rate
. Opportunities for professional growth and advancement
. Comprehensive training program
. Remote work environment
. Benefits package (health, dental, vision)
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools....Malone Workforce Solutions is hiring multi-skilled individual**Forge Heat Loader/Unloader**at a local forging company in Georgetown, Ky. Forge Heat Loader/Unloader Benefits: ~$16.50 $17.50/hr pay ~ Multiple shifts available ~ Shift differential pay for 3rd...
...Position Title: Direct Support Professional - Respite Job Location: Bennington, VT Education Level High School Salary Range: $17.75 - $17.75 Hourly Job Shift: Any Job Category: Non-Credentialed Position Description...
...Requisition Number: 183278 Job Description Cintas is seeking a Warehouse Associate Loader/Unloader - 2nd Shift to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas in the facility for unloading of soiled...
...Nows your chance! Get PAID to do what you love!\n Now Hiring CDL A or B with P Endorsement Drivers!\n Join the Transdev team and... ...your career! Our drivers safely and efficiently transport the local community to work, school, shopping, medical appointments, personal...
...Job Description Job Description Assigned to School Resource Officer Annual Salary - $52,822 to $56,688 The purpose of this classification is to maintain law and order and to perform specialized police work within an assigned unit/function of the Sheriff's Department...