Job Description
**Job Title: Task Force General Manager**
**Overview:**
We are seeking an enthusiastic and dynamic Task Force General Manager who will serve as a charming ambassador for our hotel. This role is pivotal in realizing a strong operational vision and ensuring all aspects of hotel operations run smoothly. The ideal candidate will support and guide the management team and frontline associates while optimizing financial performance and maintaining the highest levels of product and service quality. Compliance with federal, state, and local regulations, as well as company and brand standards, is crucial in this role. Please note that this position involves 90% travel.
**Key Responsibilities:**
- Cultivate a welcoming and service-oriented environment for guests and staff during every interaction.
- Ensure regular attendance and flexibility in scheduling to meet the needs of the hotel.
- Uphold a high standard of personal appearance by adhering to the company's dress code policies.
- Play an instrumental role in the hotel's sales efforts, which includes nurturing relationships with key clients and engaging them through meetings, luncheons, and receptions.
- Conduct daily tours of operating departments, offering support and adjustments as necessary.
- Lead effective weekly staff meetings, including training sessions, to foster a culture of knowledge and improvement.
- Meet financial deadlines and corporate program requirements on time.
- Hold monthly financial reviews with department managers to track performance and progress.
- Support department heads in achieving budgeted productivity and financial accountability, while ensuring compliance with company accounting procedures.
- Mentor and develop managers for career advancement through targeted competency and training programs.
- Maintain direct involvement with management trainees to support their development.
- Ensure service training occurs consistently across departments, using established effective training methods.
- Foster a positive, team-oriented work atmosphere focused on guests through employee development initiatives.
- Conduct daily inspections with the Housekeeping Manager and Property Engineer to ensure exemplary room standards.
- Facilitate the timely and accurate processing of invoices.
- Collaborate with the Corporate Office to ensure all financial documents meet deadlines in line with the accounting calendar.
- Supervise the cleanliness and maintenance of the hotel property, promoting a proactive preventive maintenance culture among department managers.
- Promote attentive, friendly, and efficient interactions among employees, guests, and managers.
- Accurately forecast the hotel's monthly financial position by analyzing revenue and expenditures.
- Execute all interviews for management positions, ensuring adherence to recruitment procedures.
- Conduct performance appraisals for department managers and guarantee compliance with company standards in employee evaluations.
- Coach and support management personnel in their professional development and address disciplinary matters when necessary.
- Maintain an open and professional line of communication with all levels of staff and departments.
- Ensure fair and equitable treatment of all employees in line with company policies.
- Actively participate in the sales process by meeting with clients and assisting in property tours.
- Be present in public areas during peak times to greet guests and provide assistance as needed.
- Oversee the handling of hotel safe procedures, ensuring security protocols are met and conducting monthly audits.
- Facilitate bi-monthly credit meetings to address the hotel's credit and collection policies.
- Complete necessary corporate training modules and become certified to train others.
- Ensure that all scheduled meetings take place on-site.
**Qualifications:**
- A minimum of 4 years of progressive experience in hotel management or a related field; alternatively, a college degree combined with at least 2 years of relevant experience is preferred.
- Proficiency in Windows operating systems and relevant software applications, including spreadsheets and word processing.
- A valid driver's license and the capability to travel, including flying and renting vehicles.
- Exceptional communication skills, with the ability to convey information clearly and effectively.
- Quick and accurate decision-making skills, especially under pressure.
- Strong problem-solving abilities, with a proactive approach to anticipating and addressing workplace challenges.
- Adept at comprehending and applying complex information from various sources.
- Strong listening skills to understand and address the concerns of colleagues and guests.
- Comfortable working with financial data, performing basic arithmetic functions, and making budgetary decisions.
Join us in creating memorable experiences for our guests and fostering a positive work environment for our team members!
Employment Type: Full-Time
Salary: $ 80,000.00 120,000.00 Per Year
Job Tags
Full time, Traineeship, Local area, Remote job,