Job Description
Full job description
Recruitment Information
This posting is for the State of Hawaii, Department of Business, Economic Development & Tourism, Hawaii Tourism Authority.
The position is located on the Island of Honolulu, Oahu.
Salary: $ Commensurate with education and experience
If you have any questions regarding this non-civil service exempt position, please email:
[email protected]. No phone calls.
The State Recruiting Office will refer all inquiries regarding this exempt position to the Department of Business Economic Development & Tourism, Hawaii Tourism Authority .
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Duties Summary
This position is located in the Hawai‘i Tourism Authority (HTA), which is administratively attached to the Department of Business, Economic Development, and Tourism (DBEDT). The HTA was established by Act 156, Session Laws of Hawai‘i, 1998 (Chapter 201B, HRS). As the lead state entity and advocate for the tourism industry, the HTA formulates and implements short- and long-range tourism policies and plans, coordinates all agencies and advises the private sector on tourism-related activities, conducts market development related research, establishes public informational programs, monitors complaints, and develops and implements the State's tourism marketing and promotional plan and efforts.
This position leads, plans, and coordinates initiatives and programs related to tourism destination stewardship and regenerative tourism for assigned areas. This includes overseeing and organizing tourism-related market research and preparing current and long-range plans for developing a regenerative tourism model for the State of Hawai‘i.
Key Responsibilities :
Planning & Research
- Develop counties’ destination management action plans and strategies that align with the stakeholders’ goals, objectives, and values.
- Develop and maintain an understanding of the principles and practices within the tourism policy area for the overall destination management and specific focus areas, as assigned.
- Oversee data collection and analysis, prepare reports of findings and recommendations for discussion, and incorporate the information into the long-range tourism plan.
- Monitor research and planning studies. Guide areas needing further analysis and study. Work with the HTA Director of Planning on data analysis and interpretation of findings.
- Participate in coordinating and preparing reports of findings and recommendations and issue papers. Work with the HTA Director of Planning to present findings on major tourism issues and problems in the industry.
- Works directly with the public, communities, nonprofits, government agencies, and other stakeholders to identify destination management and product development needs.
- Facilitate opportunities around tourism planning, strategy, and capacity building to meet the needs of the visitor industry and enhance positive community impacts.
- Assess relevant stakeholder comments and concerns. Oversees the creation of venues to communicate with and obtain feedback from stakeholders, such as (a) interagency government meetings and (b) meetings relating to HTA’s plans.
Program Evaluation
- Implement a system for collecting program data to track and quantify the effectiveness of the Hawai‘i Tourism Authority’s programs and strategic plan.
- Monitor projects and ongoing activities to ensure adequacy and overall effectiveness.
- Support the evaluation of activity results to ascertain their costs and benefits and whether the HTA’s long-term goals and objectives are achieved.
- Support the development of tools to track and display the progress of HTA’s Strategic Plan and program outcomes. Work with staff to ensure the use of these tools.
- Contract Administration
- Manage, review, and evaluate the work of contractors providing services to the Planning Office.
- Monitor the budget expenditures of contractors.
Develop competitive procurements through “Request for Proposals,” “Invitation for Bid,” and “Request for Qualifications” and supporting material and recommend a selection of contractors for implementation of tourism-related projects.
Minimum Qualification Requirements
- Knowledge
- General knowledge and understanding of travel industry management, sustainable tourism, and regenerative tourism principles and practices as they relate to the tourism industry and Hawai‘i
- General knowledge of Hawaii's multicultural communities, social, economic, and cultural aspects of Hawai‘i, and Hawai‘i’s visitor industry, especially culturally sensitive issues.
- General knowledge and understanding of research, planning, and statistical analysis work.
- General knowledge of business administration, business planning, and management principles; sources of information on economic and business subjects; economic trends; public relations; supportive governmental programs available to businesses.
- Experience with project management, communication principles, principles, and practices of writing business and strategic plans, proposals, and project/program evaluations. Must be conversant with the digital age and the use of new communication media to disseminate information and research findings.
- Skills/Abilities
- Demonstrated ability to collaborate with various stakeholders, including government agencies, community representatives, tourism businesses, and cultural practitioners.
- Ability to facilitate stakeholder discussions.
- Ability to apply theories and principles of planning, sustainable tourism, regenerative tourism, marketing, and program evaluation.
- Demonstrated ability to gather facts, recognize and analyze issues and problems, and identify and recommend solutions to complex and sensitive problems or situations. Develop effective plans for resolving problems in the area.
- Ability to analyze, organize, and draft comprehensive plans, programs, and recommendations. Ability to review, analyze, evaluate, and critique tourism plans, including making recommendations for their effective implementation. Ability to interpret and analyze contract terms and provisions.
- Possesses effective and persuasive oral and written communication skills, with the ability to communicate complex ideas to various stakeholders.
- Strong project management skills, with the ability to prioritize and manage tasks simultaneously.
Education
- A bachelor's degree from a four (4)-year accredited college or university with a major in travel industry management, business administration, urban and regional planning, marketing, communications, management, or a related field.
- Subject to review and approval by the HTA Director of Planning, Chief Administrative Officer, the HTA President, and Chief Executive Officer, work experience may be used as a substitute for education.
Experience
- Five (5) years of progressively responsible experience in one (1) or any combination of professional work experience in travel industry management, planning, project management, business planning, public policy, or research. Must have proven experience in project management.
- The HTA Director of Planning, Chief Administrative Officer, HTA President, and Chief Executive Officer may allow any substitution for experience.
Desirable Qualifications
Tourism Product Development: Working and/or applied knowledge in developing tourism products and economic development programs.
Stakeholder Collaboration: Working and applied knowledge and experience in working with inter-governmental agencies, visitor industry, and community organizations.
Citizenship Requirement: The State of Hawaii requires that all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
Other Information
This position is exempt from the civil service and considered temporary in nature. Therefore, if you are appointed to the position, your employment will be considered to be "at will," which means that you may be discharged from your employment at the prerogative of your department head or designee at any time.
Submit cover letters and resumes to:
[email protected]
Please, no phone calls. Email questions to: [email protected]
Closing Date: December 2, 2024
NOTE: The State Recruiting Office will refer you to the Department of Business Economic Development & Tourism, Hawaii Tourism Authority regarding this exempt position.
Job Tags
Permanent employment, Contract work, Temporary work, For contractors, Work experience placement,