Help Desk Technician (on-site) MD Job at Creative Financial Staffing, Bethesda, MD

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  • Creative Financial Staffing
  • Bethesda, MD

Job Description


IT Helpdesk Technician - Tier 1 - On-site - Washington, D.C.

This role is on-site, and only local candidates will be considered

Expected Salary Range : $50,000 - $60,000+ (depends on experience)

Why take an IT Helpdesk Technician role with this company?
  • Hands-on role in a dynamic and supportive educational environment
  • Opportunities for professional growth and development
  • Collaborative team culture focused on innovation and continuous improvement
  • Exposure to cutting-edge technologies and a diverse range of tech challenges
What will the IT Helpdesk Technician do?
  • Provide Tier 1+ technical support to faculty, staff, students, and parents across multiple campuses
  • Respond to user requests promptly, managing accounts and performing technology tasks as needed
  • Deploy and manage devices including iOS, Chromebooks, and PCs using tools like Securly and Acronis Snap Deploy
  • Support various platforms including iOS/Windows 11, MS Office 365, Google Workspace, projectors, interactive displays, and printers
  • Participate in meetings and contribute to departmental initiatives and growth
What the company needs in an IT Helpdesk Technician
  • 2+ years of relevant, hands-on technical support experience
  • Bachelor's degree in a technical discipline preferred
  • Familiarity with general networking concepts (IP, DNS) and A/V platforms
  • Experience supporting technology in a K-12 or similar environment preferred
  • Strong customer service skills and the ability to connect with end-users of all skill levels
  • Proficiency with Google Workspace, MS Office, and Microsoft 365
  • Commitment to project completion and professional growth in tech trends
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Job Tags

Local area,

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